HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers. •HGS MENA is a wholly owned subsidiary of HGS and was established in February 2014 •HGS MENA is headquartered in Dubai, UAE, and commenced operations in May 2014 •HGS MENA caters to the Middle East & North Africa market, for all aspects of service delivery in Business Process Management •HGS MENA consists of an eclectic mix of internationally exposed and trained professionals ensuring the seamless delivery of its solutions and capabilities •Since its opening, HGS MENA has been rapidly building an impressive clientele in healthcare, banking, insurance and retail consumer industries